FAQs

1. How do we sign a WAIVER?
   • A parent or legal guardian age 18 years or older must sign a WAIVER for EVERY child under the age of 18 years. This can be done online on any electronic device or at the park's WAIVER STATION.
2. Who needs WAIVERS?
   • All Participants and Non-participants must have a waiver to enter the park.
3. What type of SHOES are required for the park?
   • CLOSED TOE shoes are required on ALL attractions EXCEPT Adventure Zone, which requires socks. Kids need grip non-slip socks, and Adults need regular socks.
4. Do I have to buy SOCKS for the Adventure Zone?
   • NO. Guests can use their OWN SOCKS, but SOCKS ARE REQUIRED in the Adventure Zone. Kids need grip non-slip socks, and Adults need regular socks.
5. Can I drop my kids off unsupervised?
   • No, due to insurance, safety, and liability reasons, kids under 18 must have a parent or adult chaperone with them at all times.
6. Do you have SECURE LOCKERS?
   • Yes, lockers are available for your valuable belongings, starting at $4 for 3 hours.
7. Do you offer FREE Wi-Fi?
   • Yes, free Wi-Fi is available to all guests.
8. Do you sell gift cards, and are they available online?
   • Yes, Gift cards are available. However, they must be purchased at the Park's front desk or by phone.
9. Do you have group rates?
   • YES! Group rates are offered for a minimum of 15 participants, requiring a booking 72 hours in advance with a deposit to be paid under one bill.
10. Do we need to pay a deposit when booking a party?
    • Yes, a non-refundable deposit is required when booking your party. The rest must be paid on the party day.
11. When can I decorate my party room?
    • You can decorate your private party room 15 MINUTES BEFORE YOUR ROOM TIME, which is the second hour of your 2-hour party window.
12. Can I bring Balloons, Confetti or a Pinata?
    • Balloons are allowed, but loose glitter, confetti, pinatas, or any decorations that could create a mess are NOT allowed. A $50 cleaning fee applies for parties with such decorations.
13. Do you have Food?
    • YES, there is a full service of Food and Beverages in the Durham location, open Friday-Sunday. No outside food is permitted on those days, while Monday-Thursday, you can bring your own food.
14. Are guests allowed to bring in outside cake, food, or drinks?
    • NO, the only exception is for guests with a scheduled birthday party in a private room who have paid the outside food fee; they may bring CAKE or CUPCAKES ONLY.

1. Do we need to pay a deposit when booking a party?
   • Yes, a non-refundable deposit is required when booking your party. The rest is due on the party day.
2. What comes with the parties?
   • All parties include party pizzas, water bottles/juice boxes for each child, a pair of grip socks for the kids, a party host to help with decorating and serving, as well as basic tableware (tablecloths, napkins, utensils, and plates).
3. What activities do they get to do?
   • For BASIC parties, only the play area is included. SILVER packages include the play area, one bumper car ride per child, and arcade money ($10 for birthday child, $5 for guests). GOLD packages include the play area, one bumper car ride per child, one go-kart ride per child, and arcade money ($15 for birthday child, $10 for guests).
4. How many pizzas come with the party?
   • SINGLE room parties get 2 large pizzas, DOUBLE room parties get 4, and TRIPLE parties get 6. Pizza choices include cheese or pepperoni, cut into 8 slices (can be double cut if needed).
5. Are adults charged?
   • No, adults are not charged unless they wish to go into the play area after using the free adult passes given at the start of the party.
6. How long is the party?
   • Each party lasts 2 hours: one hour in the play area and one hour in the party room, with an option for additional playtime afterward.
7. When can I decorate?
   • You have 15-20 minutes before your party room time (the second hour) to decorate, with assistance from a party host.
8. What decorations are provided?
   • Basic tableware like tablecloths, napkins, plates, and utensils are provided, but no decorations beyond that. You can bring your own decorations.
9. What decorations are allowed?
   • You can use decorations that can be hung with scotch tape. Items that leave a mess, such as loose glitter, confetti, and piñatas, are not allowed.
10. Can I bring balloons, confetti, or a piñata?
    • Balloons are allowed, but loose glitter, confetti, and piñatas are not allowed. A $50 cleaning fee applies for parties with messy decorations.
11. Are guests allowed to bring in outside cake, food, or drinks?
    • No, outside food is not allowed, with the exception of cake or cupcakes for scheduled birthday parties in a private room (after paying the outside food fee).
12. Do you have food?
    • Yes, a full service of food and beverages is available in the Durham location from Friday to Sunday. Outside food is not permitted on these days. Guests can bring their own food Monday to Thursday.
13. Are we allowed to bring other food in?
    • Outside food is not allowed unless it's birthday cake or cupcakes (with a fee). Allergies allow for exceptions for small meals.
14. Is it possible to get extra room time?
    • Yes, more room time can be purchased for $100 per hour, pending manager approval.
15. Do I have to do the extra stuff during that first hour of play?
    • No, kids can play in the Adventure Zone the entire first hour and do extra activities afterward.
16. Do we clean up?
    • You need to pick up personal decorations and trash, but major cleaning (wiping tables, cleaning floors) is handled by the staff. Excessive mess may incur a cleaning fee.
17. What ages are allowed for Adventure Zone?
    • Ages 1-14 can attend the party. Ages 15-17 are not allowed, while ages 18 and older are considered adults.
18. Are socks included?
    • Yes, grip socks for kids are included, but adults must purchase socks if they want to enter the play area.
19. Do I have to buy socks for the Adventure Zone?
    • No, guests can use their own socks, but they are required in the Adventure Zone.
20. How do we sign a WAIVER?
    • A parent or guardian must sign a waiver for every child under 18, either online or at the park.
21. Who needs WAIVERS?
    • All participants and non-participants must have a waiver to enter the park.
22. What type of SHOES are required for the park?
    • CLOSED TOE shoes are required on all attractions except for the Adventure Zone, which requires socks.

1. What are the party packages and what comes with party packages? 

We offer three distinct party packages to suit your event needs: Mini, Classic, and Ultimate.

* Mini Package: Includes tablecloths, tableware, juice boxes, and water bottles for each child.

* Classic Package: Includes tablecloths, tableware, juice boxes, and water bottles for each child.

* Ultimate Package: Includes Four large pizzas, juice boxes, and water bottles for each child, along with tablecloths and tableware.

Each package is designed to provide a comprehensive party experience, ensuring your guests have everything they need for a memorable event.

2. Do you have an option for private rentals? What comes with it? 

We offer a dedicated facility rental option for private events. You will occupy the whole facility for 2 hours. Only your guests are allowed and we are closed to the public. To secure your reservation, a non-refundable deposit of 50% of the total event cost is required at the time of booking. This deposit will be applied toward your final balance.

Inclusions:

Tablecloths and tableware

Juice boxes and bottled water for each child

Pizza (4 Large, Cheese or pepperoni) 

Please note that the deposit is non-refundable, even if the event is canceled or rescheduled. Final headcount and any additional requests should be confirmed at least [insert time frame] prior to the event date.

3. Are adults charged? 

No! We offer complimentary admission for up to two adults accompanying each child. Additional adults may be subject to standard admission fees.

4. How long is the party? 

Each party is scheduled for a two-hour duration. At the conclusion of the party, guests are required to vacate the reserved party room. However, they may continue to enjoy the play area by purchasing general admission.

5. When can I decorate? 

You will have 15 to 20 minutes prior to your scheduled party time to decorate the room, with the assistance of a dedicated party host. This ensures your space is personalized and ready for your celebration.

6. What decorations are provided? 

We provide basic tableware, including tablecloths, napkins, plates, and utensils. Beyond these essentials, additional decorations are not included. You're welcome to bring your own decorations to personalize the space.

7. What decorations are allowed? 

You may bring your own decorations, provided they can be affixed using scotch tape or similar non-damaging adhesives. Please note that items such as glitter, confetti, and piñatas are not permitted due to the difficulty in cleaning and potential mess up.

We appreciate your cooperation in maintaining a clean and enjoyable environment for all guests.

8. Are guests allowed to bring outside cake, food, or drinks? 

Yes, outside food is allowed.

9. Can I bring balloons, confetti, or a piñata? 

Balloons are allowed, but loose glitter, confetti, and piñatas are not allowed. A $100 cleaning fee applies for parties with messy decorations.

10. Do you have food? 

No! we do not serve food in our Cary location, but outside food is allowed.

11.  Is it possible to get extra room time? 

No, we have parties back-to-back and will not be able to extend time.

12. Do we (guests) clean up?

You need to pick up personal decorations and trash, but major cleaning (wiping tables, cleaning floors) is handled by the staff. Excessive mess may incur a cleaning fee.

13. Are socks included?

No, grip socks for kids are not included, but you can add them onto your party for an additional cost.

14. How do we sign a WAIVER?

A parent or guardian must sign a waiver for every child under 18, either online or at the park.

15.  Who needs WAIVERS?

All participants and non-participants must have a waiver to enter the park.

16. What type of SHOES are required for the park? 

We require non-slip socks for our play area.

17.  Can all ages play in the facility? 

No, we are 8 and under facility. But we do have another facility located in Durham for all ages.

18. How many pizzas come with the party?

For Mini and Classic package, we don't server food. However, for Ultimate package and Facility Rental, we offer 4 pizzas included in the package. Pizza choices include cheese or pepperoni, cut into 8 slices (can be double cut if needed).

19. Do we need to pay a deposit when booking a party? 

To secure your reservation, a non-refundable deposit of 50% of the total cost of the event is required at the time of booking. This deposit will be applied toward your final balance. Please note that the deposit is non-refundable, even if the event is canceled or rescheduled.